Flex Rewards is a pilot program for customers who have electric heat pumps as their cooling and heating equipment. Flex Rewards provides a more flexible experience for participants to help maintain electricity grid stability while minimizing customer comfort concerns. Flex Rewards differs from Energy Wise Rewards in the following ways:

• Eligibility – Customers must have electric cooling and heating to participate in Flex Rewards, but customers only need electric cooling to participate in Energy Wise Rewards.
• Event experience – Flex Rewards events are typically shorter in duration (1-3 hours) compared to Energy Wise Rewards (2-4 hours), and Flex Rewards temperature adjustments are typically smaller (1-3 degrees) compared to Energy Wise Rewards (2-3 degrees). Overall, Flex Rewards events are designed to be unnoticed by participants.
• Incentives – Flex Rewards and Energy Wise Rewards share the same incentive structure; a one-time enrollment incentive for signing up ($50 per device for residential customers, and $100 per device for commercial customers), and an annual participation incentive for staying enrolled (up to $50 per device for residential customers, and up to $100 per device for commercial customers).
• Event season – Flex Rewards conservation periods (or “events”) can occur any time of year, whereas Energy Wise Rewards events occur between May 1 and October 31.
• Event frequency – Flex Rewards events are generally more frequent than Energy Wise Rewards events.