Frequently Asked Questions

As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions to protect the health and safety of our customers, contractors, and employees. During your appliance pickup, our team will be wearing personal protective equipment, including masks. Team members will not initiate contact with you and will maintain a social distance of at least 6 feet. Before and after each pickup, the team will properly sanitize their hands, the appliance unit(s), and their trucks.

An adult age 18 or older must be present in the home at the time of pickup.

• You must be an Atlantic City Electric residential electric customer with a valid account number. Your appliance(s) will be picked up, at no charge, from the address listed on your billing account.
• You must own the refrigerator, freezer, dehumidifier, or room air conditioner.
• The refrigerator and/or freezer must be 10 to 30 cubic feet.
• Your appliance(s) must be plugged in, so the driver can verify it is in working condition. We are unable to accept any units with mold or mildew damage.

• Ensure the appliance waterline is disconnected, the drip pan is drained, and the unit is properly defrosted.
• The refrigerator, freezer and/or dehumidifier must be cleaned out, and room air conditioner must be removed from window prior to pickup.
• The appliance(s) must be plugged in to ensure it is in working condition. If the appliance cannot be plugged in it will be tested back at the facility. If the appliance(s) is found to not be in working condition, you will not be eligible to receive a rebate.
• Ensure a clear and safe passage for unit removal.
• Clearly mark the units for pickup with a marker or post-it/sticky note to indicate the unit is for recycling pickup.
• Print, sign, and place your customer authorization form inside the appliance. If the signed form is not present, the collection team will not be able to collect your appliance and the appointment will be rescheduled.

If you are unable to print the required customer authorization form , contact us at 1-800-253-5618 to have the form mailed to you.

There is a limit of two large appliances (refrigerators and/or freezers) and two small appliances (room air conditioners and/or dehumidifiers) per residential account per year. The small appliances must be picked up in conjunction with a refrigerator and/or freezer pickup.

No, you will only need one customer authorization form. Simply mark the quantity of each appliance in the designated area on the form and place inside one of the appliances.